In a move to woo passengers, the APSRTC has launched a round-the-clock call centre facility enabling customers to book and cancel tickets and also for lodging complaints.
On Wednesday, RTC managing director B Prasada Rao launched the 24X7 Central Call Centre facility located at Road Number 36, Jubilee Hills. The centre is connected to all 23 regional call centres located at regional headquarters as well as to the 216 bus stations across the state.
The call centre numbers (8019999999 & 33773377) are single board and available across the country. Passengers can also SMS their grievances to the centre, report breakdowns and modify or make reservations. The MD added that passengers can use these numbers to alert officials if buses do not turn up on time and if any luggage goes missing.
To book or cancel tickets, a customer can dial the call centre and confirm booking to the customer care executive. Once the booking is confirmed, the call would be connected to the IVR payment gateway, where the passenger can enter debit/credit card details to make the payment. Once the transaction is completed, the passenger will receive a confirmation via SMS and e-mail.
Customers can begin using the mobile number — 8019999999 — for the Central Call Centre immediately, but the across-the-country landline number-33773377– would become active only after three days. TOI