A Disaster Recovery Drill will be conducted on the Railway Computerized Passenger Reservation System (PRS) for a period of seven hours ie., from 3 to 10 pm on November 17, 2013. During these hours, the main PRS Server at Chennai will be shut down. Hence, no PRS activity is possible for the trains originating from Stations on South Central, South Western and Southern Railway Zones.
A Railway press release said that the shut down will make many front line services such as advance reservation of tickets, current day booking, cancellation of tickets, refunds, E-ticketing on IRCTC web-site, reservation charting, enquiry services including enquiry on Phone No. 139 and Passenger Operated Enquiry Terminals (POET) etc., non functional during the above period.
However, cancellation / refund of PRS tickets purchased at counters (not e-tickets) will be done at manual counters at Stations. Additional manual booking / enquiry counters with reservation charts will be opened at major stations as per requirement during the shut down period. Passengers are advised to take note and plan their ticketing / enquiry activities accordingly . Inconvenience caused is regretted, the press note added.